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SOLUTION:

Service & Replenishment Requests

 

Take your customer service to the next level

In today's hypercompetitive world, customers demand superior customer service and responsiveness to service requests. Companies that deliver outstanding customer service are rewarded with long-term loyalty, positive word-of-mouth, referrals, and premium brand equity.



The Sensorium solution

Sensorium gives you a way to connect with your customers and respond immediately to service requests using wireless, programmable push buttons that are placed in customer-facing areas throughout your facility. Customers "press a button" to request services of any kind, according to their need. For example, place labeled buttons in offices, restrooms, hospitals, manufacturing facilities, near waste receptacles, or to request regular deliveries such as propane or heating oil.

With wireless, programmable push buttons, you can maintain dashboards of button locations and statuses, and be notified immediately via SMS text or email whenever service is requested, or action is required.



How Sensorium works

01

Place the Sensorium push-buttons around your facility according to your business or customers' needs




02

Data from the asset trackers is wirelessly collected by a Sensorium gateway




03

The gateway sends sensor readings to the Sensorium cloud




04

Users monitor sensors' status and see historical readings using a simple web/mobile app




05

In the event of an anomaly, alerts are sent immediately via SMS text and/or email to all assigned parties




06

You'll always be in the know and ready to take corrective action





 

 

Benefits

Be available

Give your customers a simple way to contact you, right at the point of service where they need it


Be responsive‚Ä®

Take immediate action to delight your customers


Deliver superior customer service

Take your customer service to the next level and be rewarded with superior loyalty and premium profits


 

 


Get started

Try our Service & Replenishment  Starter Kit:

Single Push Buttons

A single, self-contained button that responds to single or double-pushes, or a long-push





Add more sensors for comprehensive and proactive management:

Triple Push Buttons

Three buttons in a single, rugged housing, programmable to respond to single-, or double-pushes, or a long-push



 

 

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© 2019 Sensorium, a Carnegie Technologies company. All rights reserved.

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